Refund policy
Return and Exchange Policy
We have a 15-day return and exchange policy, meaning you have 15 calendar days after receiving your item to request a return.
The item must be in the same condition you received it, unused, with tags, and in its original packaging to be eligible for a return. You will also need the receipt or proof of purchase.
SPAIN (Mainland and Balearic Islands)
You can exchange and/or return your order within a maximum period of 15 calendar days from the receipt of your order.
EXCHANGES IN SPAIN (Mainland and Balearic Islands)
You can exchange for a different size, model, or color free of charge. Follow these steps:
To return your order, follow these steps:
REFUND PROCESS Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be processed automatically to your original payment method within 14 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since we approved your return and you have not received a refund, please contact us at info@abracolors.com. Shipping costs are only refunded in cases of defective products.
INTERNATIONAL (Includes Canary Islands, Ceuta, and Melilla)
You can exchange and/or return your order within a maximum period of 15 calendar days from receipt.
INTERNATIONAL ONLINE EXCHANGES AND RETURNS
To exchange for a different size, model, or color, you must return the item and place a new order. Follow these steps:
COSTS Abracolors does not cover return shipping costs (except for errors or defective items) but will assist in the process. Return shipping costs are similar to the original shipping costs and will be communicated at the time of the return request. These costs will be deducted from the refund amount.
CUSTOMER OBLIGATIONS The product must be returned in the same condition as received, with its original packaging and labeling.
REFUND PROCESS Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be processed automatically to your original payment method within 14 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since we approved your return and you have not received a refund, please contact us at info@abracolors.com. Shipping costs are only refunded in cases of defective products.
14-Day EU Cooling-Off Period
If your order was shipped within the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The item must be in the same condition as received, unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.
We have a 15-day return and exchange policy, meaning you have 15 calendar days after receiving your item to request a return.
The item must be in the same condition you received it, unused, with tags, and in its original packaging to be eligible for a return. You will also need the receipt or proof of purchase.
You can exchange and/or return your order within a maximum period of 15 calendar days from the receipt of your order.
EXCHANGES IN SPAIN (Mainland and Balearic Islands)
You can exchange for a different size, model, or color free of charge. Follow these steps:
- Send us an email with your order number at info@abracolors.com indicating that you want to make an exchange.
- We will send your new order and collect the one you want to return.
- The first exchange is free of charge.
To return your order, follow these steps:
- Send us an email with your order number at info@abracolors.com indicating that you want to make a return.
- Pack your items in the box you received them in or a similar one.
- We will send a courier to collect the package from your shipping address.
- Ship the item at your own expense to the address we provide after receiving your return request via email.
- We arrange the return via courier from your shipping address. The transportation cost is €4.95, which will be deducted from the refund amount.
REFUND PROCESS Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be processed automatically to your original payment method within 14 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since we approved your return and you have not received a refund, please contact us at info@abracolors.com. Shipping costs are only refunded in cases of defective products.
You can exchange and/or return your order within a maximum period of 15 calendar days from receipt.
INTERNATIONAL ONLINE EXCHANGES AND RETURNS
To exchange for a different size, model, or color, you must return the item and place a new order. Follow these steps:
- Send an email with your order number to info@abracolors.com indicating that you want to exchange an item.
- We will send you a return label, which you must print and attach to the package.
- Purchase the replacement item from our website.
COSTS Abracolors does not cover return shipping costs (except for errors or defective items) but will assist in the process. Return shipping costs are similar to the original shipping costs and will be communicated at the time of the return request. These costs will be deducted from the refund amount.
CUSTOMER OBLIGATIONS The product must be returned in the same condition as received, with its original packaging and labeling.
REFUND PROCESS Once we receive and inspect your return, we will notify you whether the refund is approved. If approved, the refund will be processed automatically to your original payment method within 14 business days. Please note that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since we approved your return and you have not received a refund, please contact us at info@abracolors.com. Shipping costs are only refunded in cases of defective products.
If your order was shipped within the European Union, you have the right to cancel or return it within 14 days for any reason, without justification. The item must be in the same condition as received, unused, with tags, and in its original packaging. You must also provide the receipt or proof of purchase.